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Hotel Policies

Privacy Policies

Security is our highest priority to ensure the confidentiality of the personal information you provide to us.

We store any information you enter on our website. This includes personal information such as your first and last name, home or business address, telephone number, postal and e-mail addresses. The information you provide is not shared with non-authorized third parties.

When it comes to payment sections, please make sure to see the security lock on your browser to confirm the identity of the site before providing your credit card information.

Guarantee policy:
A credit or debit card is required in order to guarantee reservation. We accept American Express, Visa and MasterCard.

Extra person policy:
Extra person charge applies. See rate at the moment of checking availability.

Children policy:
Up to 11 years old children will be considered as minors, 12 years old and older children will be charged as adults.
Up to 2 children can share the room with 2 adults.

Pets policy:
To respect our other guests, we don’t allow pets.

Oversold policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The Hotel agrees to negotiate a special rate at a similar hotel.

The guest will be transported by the hotel to the new hotel.

The guest will be permitted at least one phone call to his house or office.